ration card chaiye?

me and dad just came from the rationing office in andheri... the whole new thing about computerisation add to that a new address has put the place in a mess and the no good employees don't make the matters all that easy...

"the ones here in Mumbai are actually better", said dad.

i was quite surprised, wondered the why's n how's of this situation...i.e the crappy work govt officials dish out and how we as citizens take it as a fact of life and actually treat it as a work hazard.

not the first time that this thought crossed me, but i was ona serious hunt for answers this time around, is there nothing we can do, no way to improve the scenario. I figured to improve the situation i first need to decide and understand what exactly is the problem here, improvements after all is only needed on things which are not in perfect order.

utter disregard for the "customers" ( so to say) stood first in my list, moreso coz thts what hurts my ego the most when it feels like i am talking to deaf ears, then came the total immunity towards timeliness, time it seems is a non existent truth there, the irritating hour long lunches and yeah absence too...
"yeh leke mr.shinde ke paas jao!"
"mr.shinde kidhar hai?"
"doosre cabin mein baithe hai dekho"
"wahan koi nahi hai !"
" aye jhadav shinde sir kuthe gele re? " visibly irritated
"sutteet gele ahe.." comes the reply
" agle monday aao chalo " and that is the end of the visit...

not to forget the passing the buck game they so much love to play.. i have to go through 4 people to give a small change of address document in a scheduled bank..

one might feel the problem is a lack of professionalism, a corporate kind of appraoch that have we often synonymise with good service, but coming to think of it, it is not this that we need to address, it is or rather are the reasons because of which they show such a lackadaisical approach .

it is like how as a doctor you have to treat the disease not the patient...or is it the other way round...whatever it be...i am trying to say that we need to identify what makes the govt workers work the way they do and how can we bring about a change in that, here i am not talking about replacing people with new ones, but replacing their mentality with better ones.

first of all most of these officers i feel have been no good students, in the context of putting in efforts to succeed, neither do i feel them to be from well to do backgrounds..the reason being simple that had they been good in academics or from upper environs they wouldn't have been working here instead you would have found them in well payin MNC's, after all that is what one studies for theses days..

so the result is that thye carry this same lazy attitude towards theri work, less pay doesn't do any good when it comes to motivating them, they shirk away from responisbilities because they do not want themselves to be draged into any hassles ... spiderman mai bola with more power comes more responsibility that is why they try and stay away from handling anything that has a slight possibility of being work beyond their designated scope even if they very well can.. no more power needed in short, another reason for them not to work wholeheartedly
..achcha kaam karenge toh aur kaam milega... aur kaam kisko chaiye...

at the same time a higher post they know is not entirely based on merit, lazy bones also have a soft spot for flattery... the supervisors themselves work around at snail's pace how can one expect teh subordinates to do any better.

and another big problem is, cynics like me, we don't expect them to do their job properly and on time, have to get the job done fast then bribe them,what s there everyone does it in any case...what we don't realise is that we are part of this everyone, if we have a decision of our opwn rather than relying and blaming everyone else and unite to decalre that no we are no longer going to take nay more crap from you then our civil servants would have no other option, but no we are not like that, if we see 10 people protesting we sympathise with them yet go ahead and do the same thing these people would be protesting agaisnt.

"kuch nahi hoga yaar, faltu ka time waste hai"

ok that was kinda preaching, will stay away from that, we don't like to be preached, do we...

anyway coming back to the point of improving the govt people s mentality... hmm i very suddenly have ran out of ideas...

only jadoo ki jhappi is coming to mind...maybe that is the only thing that will work...par woh paas aane de toh na...

what do you think about it..